Symptom: Users who are trying to login or reset their password are experiencing difficulties, even though they are using the correct credentials or following the password reset process.

Cause: The most common cause for this issue is users trying to login from a wrong regional login page.

Solution: Please follow the steps below to ensure you are logging in from the correct regional page:

1. Navigate to the Login Page:

   • Go to the main login page of the platform.

2. Locate the Region Selector:

   • On the login page, you should find a dropdown menu or selector that allows you to choose between different regions such as "US," "Canada," and "Europe."

3. Select the Correct Region:

   • Click on the dropdown menu or selector.
   • Choose the region that corresponds to your account's registered region. For instance, if you registered your account while residing in Canada, choose "Canada."

4. Attempt to Login or Reset Password Again:

   • Once you have selected the correct region, try logging in using your credentials or proceed with the password reset process again.

5. Successful Login:

   • If you've chosen the right region, you should be able to login or reset your password without any issues.

September 11, 2023 10:25