Symptom: Users who are attempting to login to Datarails Web App at app.datarails.com and get a password or email are incorrect error message

Cause: password or email are not correct

Solution: Please follow the steps below to reset your password. This will work unless your organization is setup to login only with an SSO method.

1. Navigate to the Login Page:
   • Go to the main login page app.datarails.com
2. Select "Forgot Your Password" link
   • Enter your email and it should send a password reset link to your email that should allow you to setup a new password
3. Attempt to Login to app.datarails.com with your email and your new Password

Updated June 03, 2026 15:22