Occasionally you may encounter issues when trying to log in to Datarails. Please see below for solutions to common log in issues. 

Error 503, 500, Stuck in Login Loop

Problem

You receive one of the following errors:

Solution

It is recommended to clear your cache. This can be done one of two ways.

Via the Excel Add-in

1. Go to the Datarails tab of the Excel ribbon
2. Navigate to Help.
3. Then hover over Advanced.
4. Then click on Clear App Cache.

Via the Datarails app

1. Go to the Datarails icon in the notification area (system tray).

2. Right click, then Settings.
3. In the window that appears, click the blue, Show Advance Options button.
4. Then click Clear Cache.

"Could not finish login process."

Problem

You receive the following error message:

• "Could not finish login process"
• "connect ECONNREFUSED 127.0.0.1"

Solution

This error message is an indication of a Localhost Refused to Connect Error. This could mean your computer is not connecting to the Datarails Add-in properly to the internet because of internal IT settings\DNS issue\etc. It is recommended that you contact your internal IT support within you organization how best to solve it. 

This article further explains the issue and includes suggested troubleshooting tips:
https://www.hostinger.com/ tutorials/localhost-refused- to-connect-error

Updated May 08, 2023 17:31